Refund Policy
Last Updated: October 2026 • Effective Date: October 1, 2026
1. Who Handles Payments
SealDeal Pro and Team subscriptions are sold and processed by Creem, our merchant of record. Creem handles billing, payment processing, and applicable taxes for every paid plan. This policy explains how cancellations and refunds work for purchases made through Creem.
2. Cancelling Your Subscription
You can cancel at any time from Settings, under Billing, or through the management links in any Creem receipt email. Cancellation stops the next renewal. Your paid plan stays active until the end of the current billing period, then your account returns to the Free plan. We never charge cancellation fees, and your existing contracts and signed documents remain accessible on the Free plan.
3. Refunds on Your First Purchase
If SealDeal is not the right fit, email us within 7 days of your first paid charge and we will refund that charge in full. No questions, no forms. This applies to the first charge of a new paid subscription, whether monthly Pro or Team.
4. Renewals and Billing Errors
Renewal charges are generally non-refundable, because the plan remains fully usable for the whole period paid for. We will always refund a charge that resulted from an error: a duplicate charge, a charge made after a cancellation you already confirmed, or a technical fault in billing. If you believe a charge is wrong, contact us and we will investigate it with Creem.
5. How Refunds Are Paid
Approved refunds are returned through Creem to the original payment method used for the purchase. We cannot refund to a different card or account. Depending on your bank, the refund typically appears within 5 to 10 business days after approval.
6. Free Plans, Coupons and Trials
The Free plan is never charged. Promotional coupons, free trial periods, and launch offers carry no cash value, are not charged when issued, and cannot be exchanged for refunds.
7. Contact for Refunds
To request a refund or ask about a charge, email us at the address in the final section of this page from the email associated with your SealDeal account. We reply within 2 business days.
8. Contact Information
For any questions about billing, cancellations, or refunds, contact us at [email protected].